Have your say on St Albans district council response times

PUBLISHED: 06:59 05 February 2020

St Albans district council is conducting a survey on how satisfied residents are with response times. Picture: Hertfordshire Community NHS Trust

St Albans district council is conducting a survey on how satisfied residents are with response times. Picture: Hertfordshire Community NHS Trust

Archant

People and businesses in St Albans are asked to complete a survey on how quickly the district council responds to their enquiries.

St Albans district council aims to answer 80 per cent of calls within five rings, respond to voicemails within one working day, and reply to emails within five days, or 10 if the issue is complex.

You may also want to watch:

The standards apply to all departments, and residents or organisations who have recently contacted the council - including district councillors, parish and town councils and St Albans Citizens Advice - are invited to detail their experiences in a survey.

Residents will be asked how satisfied they are with response times, and their responses will be analysed and reported to a meeting of the planning, resources, housing and commercial scrutiny committee.

The survey will run until Tuesday, February 11. To take part go to https://www.surveymonkey.co.uk/r/2M77JGZ


If you value what this story gives you, please consider supporting the Herts Advertiser. Click the link in the orange box above for details.

Most Read

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Most Read

Latest from the Herts Advertiser