Meat pasty leaves a bad taste in St Albans shopper’s mouth
Refaquat Hussain was shocked to find beef in his 'vegetarian' pasty - Credit: Archant
A strict Muslim was outraged after biting into what he thought was a vegetarian pasty which turned out to be meat filled.
Refaquat Hussain, who works in Valley Road, St Albans, stopped off at Morrisons on Hatfield Road to grab a mid-morning snack last week.
Opting for a cheese and onion slice, Refaquat was horrified to find chunks of beef and gravy after biting into the pasty.
As a Muslim, Refaquat only eats Halal meat which has been slaughtered in a certain way.
He said: “If it had been advertised as Halal meat I probably would have eaten it, but that’s beside the point.”
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Refaquat was upset with the way the situation was dealt, which he believes is unacceptable.
He added: “The manager told me he’d give me £5 on top of the refund but I told him that’s not good enough.
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“Then he pulled out another fiver and I told him that his customer service was appalling for a manager.”
The unhappy shopper insists the customer service he received was substandard, and he wanted more to be done about the issue.
He said: “I wanted him to go the area straight away, investigate the whole batch, and to offer proper forms of compensation.
“This is unacceptable. At the end of the day I’m a Muslim who went in to buy something vegetarian and that wasn’t provided.
“I just want to say how appalling the service is there, especially when wrongly selling a product as vegetarian.”
A spokesperson for Morrisons said it was believed to have been a one-off mistake and the rest of the batch was labelled appropriately.
He went on: “At Morrisons, we are very aware that for various reasons our customers may wish to avoid certain foods for religious reasons, and therefore we take the correct labelling of these very seriously indeed.
“We were very sorry to learn that the customer was sold an incorrectly labelled product, and have offered our sincerest apologies.
“We will ensure extra vigilance with regard to the correct labelling of these products, and will closely monitor it to make sure it doesn’t happen again.”
