First Capital Connect customers to lobby train operator

FIRST Capital Connect’s (FCC) passenger user group will lobby the train operator’s boss this week.

Network Rail management will also be attending the session tomorrow (May 26) at Trinity Church in Beaconsfield Road, St Albans, with the Association of Passenger Transport Users (APTU), the passenger group for the Thameslink route north of West Hampstead.

The meeting will hear from both FCC managing director Neal Lawson and Network Rail route director Martin Frobisher and will raise concerns including the need to improve communications during periods of disruption, whether first class is justified and if it can be declassified during periods of major disruption.

Neil Middleton, chairman of APTU, said: “I encourage new members to come along – the more of us there are, the more effective our lobbying. The meeting provides a rare opportunity to engage in a dialogue with FCC to press them to consider alternative ways to improve the service.”

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