Early closing for station ticket office

PUBLISHED: 12:30 15 January 2009 | UPDATED: 13:51 06 May 2010

THE ticket office at St Albans City Station is set to close earlier in the evening as part a First Capital Connect (FCC) plan to cut opening times. According to the Rail, Maritime and Transport Union (RMT) more than 40 stations in London and in areas su

THE ticket office at St Albans City Station is set to close earlier in the evening as part a First Capital Connect (FCC) plan to cut opening times.

According to the Rail, Maritime and Transport Union (RMT) more than 40 stations in London and in areas such as St Albans and Luton would be affected by plans to reduce opening times.

And FCC admitted this week that there would be changes at St Albans Station but the exact hours were still subject to final consultation.

Bob Crow, general secretary of the RMT, said: "These cuts would see some stations lose their ticket offices entirely at the weekend and will leave stations inadequately staffed at weekends and in the evening, which can only make passengers feel less secure.

"Ticket machines are no substitute for real people offering help and advice, not least for disabled travellers and some passengers would end up paying more than the inflated fares they already have to."

The ticket office at St Albans City is currently open until 11.30pm and FCC is planning to close it earlier in the evenings, subject to final consultation.

A spokesperson for the train company said that any change would be the first to affect ticket office hours for some eight years on the route and followed a comprehensive review of all FCC's ticket sales.

He added: "The rail industry, and retail in general, has changed drastically in the past 10 years. Evidence now shows that increasing numbers of our customers prefer to use ticket machines which can typically dispense 90 per cent of all ticket types, usually within 60 seconds.

"There are now many more options for the purchase of tickets, including quick ticket machines and the ability to purchase your tickets online and have them delivered.


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