Blue badge holder with MS asked to prove her disability to Herts County Council
Blue Badge holder Alison Gann was asked for more information to renew her disabled bus pass by Herts County Council. Picture: Supplied - Credit: Archant
A Blue Badge holder has been asked for proof of her disability to renew her disabled bus pass.
Alison Gann, of Welwyn, has multiple sclerosis which impacts her life hugely. She has balance difficulties, regular hospital appointments and cannot walk without a frame.
The 56 year old is a wheelchair user and also has challenges remembering things.
Despite providing her Personal Independence Payment award letter stating that she is on the highest amount of benefit for both the care and mobility categories - she was told that she did not supply enough information to get the bus pass.
Alison said: "I applied on September 11 and got an email on Friday saying they need more information. I have been awarded PIP until 2023, hold a Blue Badge and am in a wheelchair. I also have had a disabled bus pass which needed renewing.
You may also want to watch:
"It makes me very frustrated that I have a disability but I have to prove myself all the time. I have secondary progressive multiple sclerosis and I'm not suddenly going to wake up and it's gone. The clue is in the name, progressive.
"I am so angry and upset."
Most Read
- 1 Area Guide: The pretty Hertfordshire village of Sandridge
- 2 June 21: Will Step 4 lifting of coronavirus restrictions be delayed until July?
- 3 Pair jailed for causing horror crash that injured 19
- 4 Resident accused of 'land-grab' over bid to annexe amenity space
- 5 Detective hopes sentence 'sends clear message' after car cruise crash drivers jailed
- 6 All you need to know about St Albans Cathedral's Alban Pilgrimage this year
- 7 Diamond couple mark anniversary in style
- 8 George Street traders call for permanent pedestrianisation as street closure debate continues
- 9 Take a trip to the seaside for fun adaptation of The Comedy of Errors at the Roman Theatre festival
- 10 St Albans woman recognised with Queen's Award
Alison lives in sheltered accommodation. A reporter at The Welwyn Hatfield Times intervened and received this response on Tuesday, September 24.
A Hertfordshire County Council spokesperson said: "We would like to apologise to the resident for the inconvenience caused regarding her disability bus pass application. Our records show that she has been approved for the pass. We are currently investigating why her application was delayed and will ensure further processes are put in place to avoid this happening in the future."
