BBC to show Harpenden business on “The Fixer”

Debbie White

Published: 1:18 PM February 3, 2015

Updated: 2:52 PM November 1, 2020

Alex Polizzi – The Fixer airs tonight at 8pm on BBC Two. Picture courtesy of Twofour - Credit: copyright Twofour

It appears that TV star and champion of small businesses Alex Polizzi cannot get enough of St Albans, as she has returned to the district for the filming of her latest series, “The Fixer”.

Alex Polizzi – The Fixer airs tonight at 8pm on BBC Two. She is pictured here with Lester and Sue Adams who run Big Space in Harpenden. Picture courtesy of Twofour - Credit: copyright Twofour

Airing on BBC Two tonight (Tuesday) at 8pm, Alex is shown coming to the aid of Big Space, a children’s soft play centre based on Southdown Road.

Her series focuses on getting your product right.

Lester and Sue Adams, who run Big Space, set the centre up from scratch after remortgaging their house and ploughing all their savings into the independent business.

But, according to publicity on tonight’s show, “their product is woeful and to compound the challenge, they must serve two distinct customers: both parent and child”.

Alex promises to try and find “fixes” for the critical issues that kill so many companies including - in the case of Big Space - the importance of customer satisfaction.

She is given access to Pret A Manger’s training academy where she unearths some “ground-breaking philosophies” and visits London’s largest family restaurant The Rainforest Café to learn about the importance of themed fun.