Plus ca change
SIR – I am pleased to report that First Capital Connect (Thameslink) services are now back to normal as at 11 February 2010. On the same day that your article Judge us on our actions was published the service fell into chaos because of: 1. Signal fail
SIR - I am pleased to report that First Capital Connect (Thameslink) services are now back to normal as at 11 February 2010.
On the same day that your article 'Judge us on our actions' was published the service fell into chaos because of:
1. Signal failure in Croydon;
2. Multiple signal failures at Blackfriars;
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3. Points problems at Kentish Town;
4. Four-carriage trains running during the rush hour instead of eight (despite recent promises to the contrary). Eight-carriage services running empty (out of service) through the station whilst passengers are three deep in line on the platform;
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5. Train information boards not working;
6. Trains running late;
7. No apologies from staff or drivers;
8. No information from drivers as to which stations a particular service is calling at;
9. Drivers do, however, always sound out the helpful "Move right down inside the carriages");
10. Heating not working on the trains.
It's great to see FCC back to their normal service! It just wouldn't be the same if going to and from London wasn't a daily stress-filled battle.
DEREK SANDERS
High Firs Crescent, Harpenden
