FCC's contempt for customers
SIR – Yet again, First Capital Connect s contempt for their customers is laid bare. I tried to catch a train from St Albans City station into London on the afternoon of Saturday, March 20, only to be told that due to a serious operating incident all tr
SIR - Yet again, First Capital Connect's contempt for their customers is laid bare.
I tried to catch a train from St Albans City station into London on the afternoon of Saturday, March 20, only to be told that due to a "serious operating incident" all trains were stopped until further notice.
I was disappointed by this, but not too worried because I was then told that if I caught a bus to Hatfield, my train ticket would be valid on trains into London from Hatfield.
And what with there being a bus terminal right outside St Albans City station, I figured my journey wouldn't be too disrupted after all. Imagine my surprise, then, on being told when boarding the bus to Hatfield that my ticket was not valid on the bus and I would have to pay extra.
"Surely some mistake?" I thought, so I went back into the train station where I was told that no, this was no mistake: if I wanted to travel into London I'd have to pay extra because FCC do not pay for bus travel to Hatfield.
Or, to put it another way, when FCC fail to provide the service their customers have paid for, their customers pay extra for the inconvenience.
- 1 Recap: Rail delays through St Albans and Harpenden after train hits branch
- 2 Fire crews receive 'multiple' 999 calls amid large blaze at Welham Green
- 3 Goods worth more than £260 in total stolen from St Albans Co-op store
- 4 Teenager ‘robbed at knife-point' by two males in Hemel Hempstead
- 5 Clarence Park deckchairs banned following council concerns
- 6 Katherine Ryan and Romesh Ranganathan spotted filming in St Albans
- 7 Can you answer these 10 GCSE questions designed for 16-year-olds?
- 8 New play areas open at Harpenden parks
- 9 Recap: Two crashes disrupting M1 and M25 drivers near St Albans
- 10 Church welcomes gay community event as part of St Albans Pub Pride
I have been patient with FCC until now - even through the months of reduced service due entirely to their own incompetence - but this is the final straw.
DR PETER MAY