Clocks up in the air
SIR – As a fairly regular user of the short term car park at Luton Airport, I have long been dismayed and disgusted at the consistently inaccurate clocks on the ticket machines. Every time I use the machines I find that the entrance clocks are indicating
SIR - As a fairly regular user of the short term car park at Luton Airport, I have long been dismayed and disgusted at the consistently inaccurate clocks on the ticket machines.
Every time I use the machines I find that the entrance clocks are indicating on the tickets that I arrived earlier than I actually did and the exit/pay machines stamp the tickets with a time which implies I have stayed longer than I actually have. This means, of course, that I am charged for the longer period!
The final straw came on Sunday, February 21, when, as usual, both entry and exit/pay machines were incorrect - in fact the exit/pay machine was 27 minutes fast. Having paid for a full hour (I was only there 32 minutes actually) I returned to my car at the back of the car park, drove five and a half miles home and was inside my house five minutes before the time stamped on the ticket!
Does anyone else have an opinion on this subject and are they as angry as I am? After all, it amounts to fraud and conning the general public like this must be illegal.
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I have sent a letter to the Managing Director of NCP with copies to Peter Lilley, MP and the Manager of Luton Airport - will it do any good I wonder?
MRS A. M. LASKEY,
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Aldwickbury Crescent, Harpenden