Value for money

PUBLISHED: 10:28 15 January 2009 | UPDATED: 13:51 06 May 2010

SIR, — First Capital Connect (FCC) is making changes to its car-park tariffs from February 2, 2009. This is one month later than the planned change to account for the recent change to VAT rates in December 2008. We understand that customers do not always

SIR, - First Capital Connect (FCC) is making changes to its car-park tariffs from February 2, 2009. This is one month later than the planned change to account for the recent change to VAT rates in December 2008.

We understand that customers do not always welcome tariff changes but after comparing our tariffs to those of car parks located near our stations, and other station car parks, we are confident that our car-park facilities and services offer value for money and reflect the investment made.

Information teams are at all of our stations with car parks from last Monday, January 12 to January 21 and you may have seen them already providing literature regarding the new tariffs and answering questions on this subject. Further details can be found on our website.

We will continue to invest in upgrading and improving our car parks and have invested in 10 new developments. This has seen 27 car parks accredited with Park Mark status which recognises the highest levels of car-park security.

Crime is down and we are providing more space for cycling and working for better integration with other local transport to provide a wide range of transport options.

Going into 2009, we will continue to explore other opportunities to support sustainable travel including car share and lift share and reducing parking charges for electric and other "green" vehicles.

DAVID BURNS,

Customer Services Commercial Manager,

First Capital Connect.

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