Station parking

PUBLISHED: 10:29 15 January 2009 | UPDATED: 13:51 06 May 2010

SIR, — I wanted to thank Mr Adam Shutkever for taking time to report the appalling state of Harpenden station car park (Herts Advertiser, January 8). It is unsurprising that First Capital Connect (FCC) had no complaints prior to Mr Shutkever s and the exp

SIR, - I wanted to thank Mr Adam Shutkever for taking time to report the appalling state of Harpenden station car park (Herts Advertiser, January 8).

It is unsurprising that First Capital Connect (FCC) had no complaints prior to Mr Shutkever's and the explanation may be as simple as this: most of the hundreds of commuters who pay the best part of £3,000 a year to travel daily to London and £800 a year to park at the station have lost all faith in FCC and a sense of apathy means we cannot face calling FCC to make a complaint.

Realistically there should be a system in place at all stations either through FCC or NCP to ensure that when the temperature is cold, someone checks to see if the car park needs gritting. It could even be through CCTV.

It seems that FCC have forgotten they are a public-facing organisation with a duty of care to their passengers. One day a director at FCC will be employed who will appreciate that there is a way to run that business without having a trade-off between being commercial - making a profit - and customer satisfaction.

THOMAS PARROTT,

Coleswood Road, Harpenden.

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