PUBLISHED: 11:33 05 June 2008 | UPDATED: 13:18 06 May 2010
SIR — I am writing to you regarding your article on elderly people s care (Herts Advertiser, May 29). I wrote to St Albans MP Anne Main last week regarding the appalling care given to my elderly friend by Supporta Care, but have not had a reply as yet. I
SIR - I am writing to you regarding your article on elderly people's care (Herts Advertiser, May 29). I wrote to St Albans MP Anne Main last week regarding the appalling care given to my elderly friend by Supporta Care, but have not had a reply as yet. I am very glad that you have highlighted this problem in the newspaper.
My elderly friend is 92-years-old, very frail, very independent and lives alone. She came out of hospital at the end of April after two falls. The trouble started the first weekend she came home. Supporta Care carers was supposed to come in to see to her three times a day. They forgot to come to her the first weekend. She was put to bed at 6pm and at midday the next day my friend was frantically calling my mother-in law to say that nobody had come to get her out of bed! Two days later, they forgot to come in to help her to bed.
They were supposed to come in between 8.30am and 9.30am to help get her out of bed and give her breakfast. Most of the time, they turn up at 11am to noon.
Lunchtime carers were supposed to come in at 1pm to do her lunch and the evening carers to come in between 6pm and 7pm. Most of the time they come in after 5pm to put her to bed and be left till 11am to 11.30am the next day. I must stress that my friend's mobility is very poor and she relies on the carers to do most things for her.
Last week I phoned them to request for an early carer to come in to get her ready because she had a hospital appointment and ambulance transport was arranged to pick her up from 8.30am onwards. The carer came in at 11.30am to get her up and consequently she missed her appointment.
My friend is now back in hospital. I have not seen her for the last week or so because I had an operation and am not able to drive and I live in Bedford.
Where do we go from here? The elderly are not getting the care they deserve. My friend has to pay for this appalling service out of her savings. There must be plenty of elderly people out there in St Albans who are in the same boat.
I hope you have had a good response to your article and I hope, too, that somethig will be done to help the frail elderly people.