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Poor standard

09 February 2006

EDITORIAL - herts.advertiser@archant.co.uk

SIR, - I have been attending Harpenden Swimming Pool on a regular basis since it opened and have seen a steady decline in the standards of health and hygiene of the facilities.

Firstly I think the pool changing room floor should be jet-washed on a regular basis. At present the general appearance is grubby to say the least, especially around the pillars that support the cubicles. It would be interesting to know if this has ever been done.

It is often the case that the showers are not in working order - either too hot or too cold. Last week again only two of the four showers are working. This is now into a second week of non-repair.

How often have we all found that the hairdryers are out of use? This goes on for weeks at a time.

The coffee machine in the reception area has not worked since well before Christmas, firstly waiting for a "part" - now we are told it's awaiting replacement when the contract runs out. Surely under a contract it should be repaired or replaced immediately? Do not all contracts contain a maintenance clause?

Last week the cold drinks machine did not work, consequently no drinks at all.

The young staff at the pool are excellent, but must also be getting very frustrated with all the complaints that they are unable to resolve. Why are we paying for such poor standards?

Last Sunday, having just returned from a morning swim, we had three general showers not in use and roped off. Still no coffee machine or soft drinks. I noted 16 lockers with large "not in use" notices attached.

That day we had the England ladies rugby team using the pool. I wonder what they will think of our facilities, or should I say, lack of.

I for one do not think that the management team are doing their jobs to the full. Why are all these problems taking so long to resolve?

MARGARET LOWI,

Hickling Way, Harpenden.

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