How to apply for the new Govia Thameslink Railway compensation scheme

PUBLISHED: 10:26 16 July 2018 | UPDATED: 12:14 16 July 2018

A Govia Thameslink Railway train.

A Govia Thameslink Railway train.


If you are stood waiting on the platform for a Thameslink or Great Northern train to show up, you can spend your time claiming for the new compensation scheme.

Govia Thameslink Railway, which operates the two, has released details on which passengers travelling from which stations can claim money back.

This follows two months of disruption after a rushed timetable change in May led to cancellations, delays and overcrowding.

GTR chief operating officer Nick Brown said: “We apologise to passengers for the poor level of services since the introduction of the May timetable.

“In recognition of this we will be refunding fares according to the level of disruption on Great Northern and Thameslink routes.

“This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders.”

Compensation can be claimed by passengers who travelled on those parts of the route where Thameslink or Great Northern operate a significant proportion of the train service, and they will need to hold between one and four weeks-worth of season tickets that are valid between May 20 and July 28 on qualifying routes.

Passengers who travelled to or from the following stations on a Govia service are applicable for compensation: Harpenden, St Albans City and Radlett on Thameslink, and Arlesey, Ashwell & Morden, Baldock, Biggleswade, Brookmans Park, Cuffley, Foxton, Hatfield, Hitchin, Knebworth, Letchworth, Meldreth, Potters Bar, Royston, Sandy, Shepreth, Stevenage and Welwyn Garden City for Great Northern.

All of these stations fall under the level one tier of compensation, meaning passengers will be eligible for four weeks’ worth of compensation.

Thameslink will contact customers who are eligible at first, but later on passengers who have not been contacted but believe they are eligible can apply via an online form.

This scheme is only being extended to season ticket holders. Daily ticket holders are being directed to the Delay Repay scheme, where passengers can claim money back if they are delayed in arriving at their destination 15 minutes or more behind schedule.

To find out more, visit

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