Govia publishes new interim timetable after rail chaos

PUBLISHED: 15:56 06 July 2018 | UPDATED: 16:29 06 July 2018

Cancellations and delays following the May 2018 timetable have caused overcrowding during peak time services. Picture: Aaron Vince

Cancellations and delays following the May 2018 timetable have caused overcrowding during peak time services. Picture: Aaron Vince

Archant

Govia Thameslink has published details of the new interim timetable, which they say “marks a significant stage in the recovery plan” following chaos on their services.

Govia have published details for its interim timetable. Picture: ArchantGovia have published details for its interim timetable. Picture: Archant

Govia’s new timetable is “designed to provide a more reliable service” following issues caused by the introduction of the May timetable – and is set to be rolled out next Sunday, July 15.

Chief operating officer of Govia Nick Brown said: “We apologise to passengers for the disruption caused by the introduction of the May timetable due to late approval of these routes.

“The new timetable provides passengers with a more robust and reliable service, gives priority to peak hour trains and seeks to reduce gaps in the service. We encourage passengers affected by disruption to seek compensation.”

This week, Govia announced a special compensation package that will entitle qualifying passengers affected by the disruption to a refund equivalent to the cost of one or four weeks’ travel.

For further information on the new timetable visit www.greatnorthernrail.com/travel-information/plan-your-journey/timetables.

For details of compensation visit www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay.

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