Confusion over refuse sack collection leaves rubbish dumped in streets

PUBLISHED: 09:34 21 January 2009 | UPDATED: 13:51 06 May 2010

CONFUSION over the new refuse system has left some St Albans residents with abandoned black bin bags on their streets. Kate Welling of Alma Road has no space outside her first-floor flat for a wheelie bin and still stores her rubbish in black bin bags --

CONFUSION over the new refuse system has left some St Albans residents with abandoned black bin bags on their streets.

Kate Welling of Alma Road has no space outside her first-floor flat for a wheelie bin and still stores her rubbish in black bin bags -- an exemption which was approved by the district council last month.

But after putting out her rubbish last Wednesday evening for collection the next day, she discovered on Thursday morning that her bin bags had been thrown from the street back into the front garden of her neighbour's property.

Said Kate, who questioned one of the refuse collectors at the time: "I was told by a very rude man that they don't collect black bin bags any more. I tried to explain that I had an arrangement with the council, but to no avail."

Kate, who said that a number of her friends who lived in St Albans' flats had encountered the same problem, rang the district council on Thursday to try to sort out the problem. Despite several follow-up calls the next day, she said her bin bags were not collected until Saturday morning.

Said Kate: "My rubbish bin story has been a complete fiasco from start to finish. It took ages to get the council to recognise that my property was not suitable for the new wheelie bins and now the refuse collectors won't pick it up anyway! And it's not just me - there are loads of abandoned black bin bags rotting on the roadside in this city."

A spokesperson from the district council confirmed that the St Albans refuse collectors had been instructed not to collect black bin bags any more, except in special circumstances such as Kate's, whose rubbish was logged on the refuse collection's electronic system as having been collected on Thursday morning.

Residents whose wheelie bins become full have to hang on to the extra rubbish until the next collection or take it to the dump.

Families of six people or more are eligible for a second black wheelie bin, as are families who have two or more young children in nappies.

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