AL postcode in top 20 for number of cold calls about personal injury claims in the UK, study finds

PUBLISHED: 12:00 22 January 2018

A red telephone receiver. Photo: Geo Martinez.

A red telephone receiver. Photo: Geo Martinez.


The AL postcode has one of the highest rates for cold calls about personal injury claims in the UK, a new study has found.

According to figures from the Association of Person Injury Lawyers (APIL), there were 20.8 reported calls and texts for every 100,000 residents in St Albans, Harpenden, Hatfield, and Welwyn between May and October 2017, the fifteenth highest in the UK.

APIL president Brett Dixon said: “This really is just the tip of the iceberg. These figures only cover the cold calls that are reported, but there will be many more which are not.

“Cold calls and texts give the impression claiming money for compensation is easy, when it is not. This encourages frivolous or fraudulent claims.

“It is a tasteless and intrusive practice which preys on the vulnerable and it really must be banned.”

The Watford postcode WD, which covers Radlett, was rated 19th worst for cold calls and texts, with 19.9 reported texts and calls per 100,000 residents.

Today Parliament will debate the Financial Guidance and Claims Bill, which would create a body to advise on whether cold calling should be banned.

Mr Dixon said: “This is a chance for us to put an end to this scourge of nuisance cold calls and texts.

“The government must introduce this ban in the bill now.”

Welwyn Hatfield MP Grant Shapps said he would support the bill: “It is essential the government ensures anyone cold calling rings from a number with caller display, as this enables people to block the number and also report inappropriate contact.

“If someone has specifically opted to never be cold called or texted, then this must be respected, with fines in place to prevent abuse.”

St Albans MP Anne Main said: “It’s simply unacceptable that people should be hounded and harassed by cold-callers.

“I’ll definitely be supporting the bill, and welcome the government bringing forward this legislation. The guidance body will be vital in establishing what industries are obtrusive and should be banned.

“Pestering people for products that they have made clear they don’t want or need must be dealt with. I’m glad the government is taking tougher action.”

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